Refund policy

We want you to feel confident shopping with NurEase. If you’re not fully satisfied with your purchase, we’re here to help.

Return Period:
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility for Returns:
To be eligible for a return, your item must be in the same condition that you received it — unopened, unused, and in its original packaging. Please write your name and order number on the package. You’ll also need your receipt or proof of purchase.

How to Start a Return:
To start a return, please contact us at info.nurease@gmail.com.
Once your return request is approved, you will be responsible to send us back the product and pay for the shipping cost. 

Return Address:
NurEase
Plano, TX 75093
United States

Damages and Issues:
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you receive the wrong product. We’ll evaluate the issue and make it right as quickly as possible.

Exceptions / Non-Returnable Items:
For safety and hygiene reasons, certain items cannot be returned, including:
– Opened or used consumable products
– Perishable goods
– Custom or personalized products
– Gift cards or promotional items

If you’re unsure whether your product qualifies for a return, contact us at info.nurease@gmail.com for clarification.

Exchanges:
The fastest way to receive a replacement is to return your item once approved, then make a new purchase for the desired product.

EU Right of Withdrawal (Applicable to EU Customers Only)

If you are a consumer located in the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order without giving any reason (the "cooling-off period").

To exercise this right, use the Withdraw Contract button available in the footer of our website before the 14-day period expires.

Upon withdrawal, we will reimburse all payments received, including standard delivery costs, within 14 days of receiving your withdrawal request, using the same payment method as your original transaction. You must return the goods within 14 days of notifying us. Return shipping costs are borne by the customer unless goods are faulty.

Exception: The right of withdrawal does not apply to sealed goods unsuitable for return due to health protection or hygiene reasons if unsealed after delivery.

Refunds:
Once we’ve received and inspected your return, we’ll notify you about your refund status. If approved, your refund will be issued to your original payment method within 10 business days.

Please remember it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your return was approved and you haven’t received your refund, please contact us here:
info.nurease@gmail.com